Shipping Policy

At Bethalocks, we are committed to delivering your orders quickly and securely. Below, we explain our shipping policies.

1. Order Processing
📦 Orders will be processed within 48 hours of purchase.
📩 Once shipped, you will receive an email or text message with your order information and tracking number.
📅 Our processing time is Monday through Friday. If you place your order on a Friday, it will be processed the next business day (Monday).

2. Shipping Methods and Times
🚚 All shipments are shipped via courier company.
⏳ Delivery time varies depending on location and shipping option selected.
📌 Delivery business days: Monday through Friday (excluding weekends and holidays).

3. Shipping Costs.
💰 Shipping costs depend on the weight of the package and courier service rates.
✈ For international shipments, additional taxes and fees may apply depending on the regulations of the destination country.

4. Shipping Address
🏠 It is mandatory that the billing address and shipping address are the same.
❌ We do not ship to P.O. Boxes.
⚠ Make sure you enter your billing address associated with your bank correctly. If you enter an incorrect address, the payment will not be processed.

5. Tracking and Liability
🔎 You can track your order with the tracking number provided in the confirmation email.
⚠ Bethalocks is not responsible for packages lost or damaged during shipping. Any claim should be made directly with the courier company.

6. Changes and Modifications
🚫 Once the order has been processed and paid for, no changes or cancellations can be made.
📌 If you see a pending transaction on your card after being declined, it will automatically disappear and only indicates a purchase attempt.

7. Returns and Refunds
If you need to return a product, please see our Refund Policy for the steps to follow.
Return costs are the responsibility of the customer. It is recommended to use a service with a tracking number, as Bethalocks is not responsible for lost returns.

8. Contact
If you have any questions about your shipment, please contact us:
📩 Mail: info@bethalocks.com
📍 Address: 8206 Louisiana Blvd NE, Ste A #5731, Albuquerque, New Mexico 87113, US
📞 Phone: +1 (505) 358-3140